FOH Summer Internship

Type: Full Time
Location: Bellaire Pub
Apply Now
Greetings Good Humans!
Summer time in Northern Michigan is upon us! That special energy that flows through our lakes and rivers, and flies through the forests has already begun! People will soon get their Short’s on and flock to Bellaire to take in all of its glory. If you’re an outdoor recreation enthusiast that has passion for fantastic beer and food, you may have just stumbled upon the mothership that will help take you to a most desirable destination. If you’re more of an inside person, that’s ok too! We love all Good Humans, and invite you to apply!
Short’s is seeking qualified candidates for an FOH Summer Intern! If you are a natural leader looking to hone your management and operating skills, this could be your opportunity!
The FOH Intern supports the Pub Management team as they run the daily operations of our pub in Bellaire. If employees are unable to work, a FOH Intern may have to call in alternates to cover for them, or fill in themselves. An FOH Intern also helps with running food, clearing tables, and other tasks when the pub becomes extremely busy. In other words, no job is too big or too small. If it needs to be done, the FOH Intern will find a way to get it done.
This is an at-will, hourly, and seasonal position that reports to the General Manager.
Daily Duties:
  • Train and shadow to learn the ins and outs and the SBC standards of each FOH position (pubtender, busser, and host) at the pub.
  • Monitor and assist in bussing, food running, pubtending, and hosting as needed.
  • Print beer lists.
  • Answer keg orders and requests. Facilitate pick-ups and returns.
  • Report maintenance requests to the Maintenance Department.
  • Report IT issues to the IT Department.
  • Monitor and ensure cleanliness inside and outside the pub.
  • Update the website, beer list, slats, and POS as the beers on tap are changed.
  • Understand how to fully operate the Toast.
  • Make Bank deposits and change orders.
  • Process and audit dailies.
  • Complete payroll audits.
  • Answer the phone and transfer calls appropriately.
  • Get the mail.
  • Work with the Bellaire brewery and the Elk Rapids Production Facility to obtain product information and monitor draft quality.
  • Communicate issues and beer changes with the brewers.
  • Change kegs and tanks as needed.
  • Stock and order Northwoods Soda Products and Linens when necessary.
  • Provide floor support during service hours. The FOH Intern is required to be on the floor during lunch and dinner hours “orchestrating” the service operations and providing support to the staff and customers as needed.
  • Ensure that the staff is providing each guest with the best possible customer service.
  • Manage any guest complaints or issues that come up. Problem-solve to ensure each situation is handled appropriately and every guest leaves happy. Report any of these issues on a daily basis.
  • Work with the kitchen staff to communicate food and menu education with the rest of the pub staff.
  • Solve any immediate operational issues (equipment, HR, etc.).
  • Embrace the big picture goals that encompass Short’s beliefs and philosophies.
  • Continue to improve product knowledge.
  • Orchestrate Pre-Shift Huddles for FOH and BOH
  • Send a daily manager report.
  • Promptly report all personnel incidents to Pub Management as soon as possible.
  • All safety and policy issues must be reported to Pub Management immediately. No exceptions.
Physical Requirements:
  • Consistently lift and carry 10 pounds and occasionally lift and carry 50 pounds.
  • Frequent bending, stooping, pushing, lifting, kneeling and reaching.
  • Must be able to stand for the entire shift up to ten hours.
  • Occasionally climbs ladders.
  • Consistently able to use repetitive hand and wrist motion.
  • Work with hot, cold and hazardous equipment.
  • Climb stairs several times a day.
  • Frequent washing of hands.
Other Requirements:
  • Consistently utilize math skills to accurately take money, return proper change and perform calculations.
  • Consistently read and write orders and draft emails. Ability to complete forms.
  • Consistently operate phones, computers, copiers scanners and other office equipment.
  • Consistently and accurately use POS.
  • Communicate clearly with supervisors, employees and customers, verbally and written.
  • Frequent problem solving.
  • Consistently and frequently manage employees.
  • TIPS certified.